We certainly hope you are starting the New Year Zenfully! In 2013 our subscription format will change. Starting in February, we will be sending subscription boxes 4 times a year – instead of every month. We are excited about this change and are busy planning the contents of 4 beautiful boxes to send you for each season.
We will miss sharing new experiences and products with you every month, but we hope you will enjoy this new format. We feel the additional time between boxes will give us all the opportunity to explore and enjoy the products more fully. You can be sure that we will continue to work hard to bring you the very best of the best in each and every box.
How does the new format affect existing subscribers?
Existing subscribers will pay for and receive January and February boxes as usual, but your next box will be sent in May – and your next payment will be that month as well. Once our new format is in place, existing subscribers will be automatically switched to the new seasonal subscription and will only be charged every 3 months (in February, May, August, November). For current quarterly subscribers, we will be transitioning your billing cycle to the new subscription when your next payment is due.
The box you receive in February will be our Spring box. We plan to send out the Summer box in May, the Fall box in August/September, and the Winter box in November/December. If you have questions or concerns about the new mailing or billing process please contact us.
What if I need a little more Zen?
For those who need Zen a little more often, don’t fret. We are planning to offer occasional ‘limited edition’ collections in 2013.
Can I still send Yuzen as a gift?
If you like to gift Yuzen boxes, you can do so at anytime. The current seasonal box will be sent to your gift recipient.
Thank you for being a member of our vital Yuzen community. We look forward to discovering more wonderful products and companies together in 2013!
We wish you a joyous new year!
So sad to see the need for a change. You are one of my favorite subscription box services. I will still look forward to the quarterly boxes & certainly the Limited Edition ones in 2013! Thanks for such a wonderful service!
Thank you Farrah for being a fan of Yuzen. We are so happy we are a fav of yours. We will miss bringing you monthly Zen but hope it helps with managing expenses a bit. Remember you still have 2 more boxes to look forward to before the change takes place. Plus we hope it gives you time to really experience the products we provide more fully. Shine on!
Hi,
I’m currently on a three month subscription ending in Feb. Do I need to resubscribe for the quarterly subscription for the Summer box?
Hi Yilise, Yes, under your current quarterly subscription, you have paid for the January and February boxes already – and you will be mailed boxes those months. Since we will not have March and April boxes, the next time you will be charged for and receive a box is in May. We will automatically switch you to the new subscription.
Just to be clear, my card will be automatically charged in May?
Yes that is correct.
Thanks!
I personally will miss my monthly Zen, but must admit that I’ve been finding it hard to finish samples plus, buying full sizes of stuff that rocks. I think its a great idea Ted and Jen. Look forward to it.
Thank you for your support!
This was my favorite monthly box; agree with Farrah.
I just signed up today. Will I receive a January and February box?
Welcome Naomi! You will be receiving the January box. February boxes will be sent out in February.