FAQs

What Does Yuzen Mean?
Yuzen describes traditional Japanese patterns originally designed for silk kimonos prized for beauty, premium craftsmanship, and attentiveness to detail. Today, these patterns are incorporated into intricate handmade Japanese paper, known as Yuzen or Chiyogami. We strive to have our Yuzen box embody the same attentiveness to premium quality and beautiful design. When making selections for each box, we always look for excellence, mission, and integrity before we put it to our Yuzen test—evaluating its performance, experiencing the benefits first-hand, and then sharing our favorites with you.

YUZEN SUBSCRIPTIONS

How Do I Subscribe?
It’s simple; click here. If we do not have subscriptions available, please visit our website again next quarter (see quarterly subscription schedule below).

How Do I Cancel My Subscription?
To cancel your subscription, please login to your Yuzen Customer Profile (click SUBSCRIBER LOGIN on the top right) and unsubscribe in the Billing section.  You may also contact Yuzen Customer Service. You can cancel at most anytime, but we ask that you cancel by the end of the current quarter (Cancel by the end of January/April/July/October).

What Will I Receive?
Each box includes high-quality natural and organic personal care products, healthy snacks, and lifestyle items carefully chosen from about 6 companies.

When Will I Receive My First Subscription Box?
If you subscribe in May, June, or July, we will ship you a Summer Box very soon after you order. Your second box, our Fall box, will be sent to you in August.

For ongoing subscribers (from your 2nd box forward), boxes are generally sent out between the 5th and 15th of February, May, August, and November to ensure you start each season with a little Zen. If you have any questions, please feel free to contact us.

When Will I Be Charged For My Subscription?
Your credit card will be charged for your first box when you place your subscription order – and if we have our current box in stock, we will send you that box very soon.

For the second and following subscription boxes, you will be charged between the 5th and 15th of the next seasonal cycle (February, May, August, November). For example, if you subscribe during our Winter quarter (November through January), you will be charged when you place your initial order and we will ship you a Winter box (as long as we have boxes in stock). Then, you will be charged for your 2nd/Spring box between February 5th and 15th, your 3rd/Summer box between May 5th and 15th, and so on. This allows us to send out your boxes early each season.

What Is the Quarterly Subscription Schedule?
Winter Quarter: November/December/January
Spring Quarter: February/March/April
Summer Quarter: May/June/July
Fall Quarter: August/September/October

Can I Choose To Start My Subscription With This Season’s Box or Next Season’s Box?
If you don’t want to miss out on our current Summer Subscription Box, please subscribe by July 31st. Our Summer box will be available until July 31st – unless we sell out before then.  If you would like to start your subscription with our next box, the Fall box, wait and purchase your subscription after August 6th.

What If I Want to Subscribe During the Later Part of a Quarter or Season?
If we have our current Summer box in stock, you may subscribe and receive the box until July 31st.

You will be charged when you sign up for a subscription, regardless of when during our quarter you subscribe. If we have boxes in stock for the quarter you subscribed in, we will ship you a box within a few days of your order. If we do not have subscription boxes in stock, you will need to wait and subscribe at the beginning of the next quarter. Yuzen subscription quarters/seasons are: Winter Quarter: November/December/January, Spring Quarter: February/March/April, Summer Quarter: May/June/July, and Fall Quarter: August/September/October.

Do Yuzen Seasonal Subscriptions Have a Set End Date?
Our pay-as-you-go Seasonal Subscriptions do not have an end date ($33 charged each season). You may cancel most anytime, but if you are canceling close to our billing and shipping times (February, May, August, November), we ask that you cancel before the 1st of those months.

How Is Yuzen Different From Sample Box Subscriptions?
We have seen the emergence of the sample box trend, but many do not offer products that are eco-friendly, natural, or organic. We also focus on the experience of relaxation, pause, and delight that each box embodies. Our selection is carefully designed for a well rounded offering presented in an elegant package. Many of our products are premium sample-sized and can last a long time, and each box is valued at much more than the subscription price. We recognize that consumers have begun asking where they can find the purest and best quality products, but are often overwhelmed by all the choices. Each Yuzen box is carefully curated to provide amazing, healthy lifestyle products you can trust.

Where Can I Purchase More of Yuzen Box Products?
These brand logos link to the various company online shopping sites.

How Can I Give Feedback?
We want to hear from you! We will be asking for your for feedback regularly, but please feel free to contact us at anytime.

Does Yuzen Ship Internationally?
At this time, Yuzen ships to U.S. addresses only.

How Do I Apply to Get My Products Included In Yuzen?
Please contact us. We’d love to learn about your company!